• What would my contract entitle me to?
• What happens if I am not able to follow your instructions?
• How often may I call Easy Helpdesk?
• How can I contact you if I am using phone line for Internet?
• What do you support on your Desktop Support package?
• Do you support Macs?
• Does my contract include on site visits?
• When does my contract expire?
• Do I need to have Internet to be able to use your services?
• Do I need to live in North America to use your services?
• What do you do with the information I give you?
• How do I cancel my service?
• How do I upgrade from "Silver Support" to "Gold Support"?