We have various positions for PC & MAC Support Specialists to provide end-user hardware/software support to our customers in multiple remote locations throughout North America. The positions are mainly for providing front line support via phone, and web-based software.

Successful candidates will be team-oriented support professionals with exceptional analytical and problem solving skills, and will possess the following:

• Genuine passion for resolving technical problems;
• A degree or diploma from a recognized program in computer technology;
• Minimum of five years of demonstrated technical competence in troubleshooting computer and network-related problems over the phone (PCs & MACs);
• Experience in supporting IBM PC & MAC architectures, Microsoft family of operating systems and Internet connectivity issues for PCs & MACs;
• Experience with remote support software such as PC Anywhere or NetSupport Manager;
• Excellent written, verbal and interpersonal communication skills;
• Ability to handle high-stress situations.

If you have the right skills for these opportunities, please send your resume to: info@easyhelpdesk.com