1. Limited Service and Disclosures:

Technical Telephone and Online Support Services are available only to one registered user for one registered computer system. The Services are available only to registered subscribers with proper registration information on file. Toll free telephone support is only available to registered users calling from Canada and the United States.

2. Subscribers Responsibilities and Conditions

Prior to seeking our technical support, you have the sole responsibility for adequate backup of data and protection of your software and equipment used directly or indirectly in connection with any technical support or information provided by PC Helpline Computer Support Inc. and will not make a claim against PC Helpline Computer Support Inc. or its third party service providers for any reason , including, but not limited to lost data or software, inaccurate output, work delays or lost profits resulting from the use of the materials or information provided by PC Helpline Computer Support Inc. PC Helpline Computer Support Inc. will use its reasonable endeavor to resolve basic technical problems of its registered subscribers in a professional and timely manner, taking into consideration the circumstances and the nature of the technical problems and may be delayed in its response due to research and inquiries. PC Helpline Computer Support Inc.'s live or online technical support does not assure that every request for technical support will be resolved to the subscriber's satisfaction. Our responses are merely technical advice and suggestions and may not resolve some hardware or software errors or problems that may not be correctable or extremely difficult to resolve.

3. User Conduct

This Site and its contents, including but not limited to articles, newsletters, graphical images, interactive applications, audio and video material, and compilations of material, are the property and copyrighted material of PC Helpline Computer Support Inc., its licensors and vendors; also includes any material from the Site that PC Helpline Computer Support Inc. delivers to you through e-mail. You may use the content of this Site solely for your personal, noncommercial use, but you may not modify, copy, distribute, forward, reprint, create derivative works from, or sell any content except as expressly permitted by the copyright laws.

If you download any software from this Site, including but not limited to remote diagnostic, freeware, shareware, commercial demonstrations, and files downloaded from servers linked to but not affiliated with this Site, you agree that you will not (and will not permit any third party to) remove or obscure any copyright, trademark or other proprietary notices or legends or any end-user terms and conditions from any copy of such Software.

4. Purchase of Services and / or products and downloading of software

You may have the opportunity to order and receive services, and to download Software through this Site directly or through links on the Site. The Products (unless otherwise stated as owned or offered by PC Helpline Computer Support Inc.) are provided by third-party vendors in pursuance to agreements, licenses or other arrangements between that Vendor and you. All aspects of your transactions regarding the Products, including, but not limited to, purchase terms, payment terms, warranties, guarantees, maintenance and delivery, are solely between you and the applicable Vendor. Your rights and remedies with respect to such transactions shall be solely against the applicable Vendor and any questions, complaints or claims related to any Product should be directed to that Vendor.

By using this Site you acknowledge and agree that PC Helpline Computer Support Inc. shall have no liability for any cost, damage or harm arising directly or indirectly in connection with any of the Products or Services ordered, purchased or received through this Site or through links on this Site or from any action or inaction of any Vendor.

You may have the option to pay over this Site using a credit card by sending that information over the Internet. This Site uses encryption technology to protect the information from access by unauthorized third parties. However, PC Helpline Computer Support Inc. can NOT guarantee that the encryption technology will operate as intended or that a third party will not be able to access such information. If you have any concerns about sending such information over the Internet, you should use an alternative means of payment. By sending any sensitive information over the Internet in connection with your use of this Site, you agree that PC Helpline Computer Support Inc. will NOT have any liability if the applicable encryption technology fails to protect your information.

5. LIMITATION OF LIABILITY AND DISCLAIMERS

ANY INFORMATION, PRODUCT (INCLUDING SOFTWARE) OR SERVICE PROVIDED THROUGH THIS SITE IS PROVIDED AND WITHOUT WARRANTY OF ANY KIND, AND ALL EXPRESSED OR IMPLIED WARRANTIES ARE HEREBY EXCLUDED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

PC Helpline Computer Support Inc. MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE TRUTH, ACCURACY OR COMPLETENESS OF ANY STATEMENTS, INFORMATION OR MATERIAL CONTAINED ON THIS SITE AND NEITHER REPRESENTS NOR WARRANTS THAT ANY SOFTWARE DOWNLOADED FROM THIS SITE OR ANY LINK THERETO WILL BE ERROR FREE OR VIRUS FREE.

PC Helpline Computer Support Inc. WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOST PROFITS OR REVENUE; LOSS OF USE OF THIS SITE OR OF ANY EXECUTABLE PROGRAMS; DELAYS IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, UNDELIVERED E-MAIL MESSAGES, LOSS OF USE OF DATA OR EQUIPMENT; OR OTHER SIMILAR DAMAGES) ARISING OUT OF THE USE OR INABILITY TO USE THE CONTENT OR SITE, EVEN IF PC Helpline Computer Support Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This Site may contain links to other Web sites that are owned and operated by third parties. You agree that PC Helpline Computer Support Inc. is not responsible for the accuracy of the content, or availability of information accessed or linked to through this Site, nor does the inclusion of any such link imply endorsement by of PC Helpline Computer Support Inc..

This Site includes Content concerning computer hardware, software and related issues, including diagnostic tips and solutions. All such material is provided for informational purposes only and does not imply any endorsement of any particular product or affiliation with any particular Vendor.

PC Helpline Computer Support Inc. reserves the right to change this Agreement at any time by revising the terms and conditions herein. You are responsible for regularly reviewing these terms and conditions prior to use of this Site. Visiting this site after any such changes constitutes your acceptance of such changes.

PC Helpline Computer Support Inc. reserves the right to change the content of this Site at any time at its sole discretion without notice to users. PC Helpline Computer Support Inc. may deny access to this Site to anyone at any time

This Agreement shall include any additional terms, conditions, notices, policies or disclaimers provided by PC Helpline Computer Support Inc..

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

General Terms and Conditions

(a) PC Helpline Computer Support Inc. is a level One Help Desk defined as answering "How do I" and "How to" type questions and does not cover programming and developmental questions.

(b) PC Helpline Computer Support Inc. will respond to escalated calls within eight working hours

(c) PC Helpline Computer Support Inc. will adhere to less than ten percent "unsolved" rate.

(d) PC Helpline Computer Support Inc.'s abandon rate will not exceed five percent.

(e) PC Helpline Computer Support Inc.'s on call hold time will be less than five minutes.